Shipping & Returns

Shipping

UK orders are shipped 1st Class Royal Mail.
I ship internationally via Royal Mail Airmail. This is standard service and tracking information isn’t available.

I always get proof of postage to cover insurance should anything go walkabouts!
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

International post can take up to 28 days for delivery depending on location but most parcels arrive within 1-2 weeks. 

Returns

I gladly accept returns.
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery

I cannot offer refunds on custom orders such as cushions or pet portraits unless the item is damaged or faulty.

Returns and exchange details

If you are not happy with your item you are of course entitled to a full refund within 14 days of receipt.

 If items are damaged in transit of course I can send you a new one, please send me a picture of the damage so I can see what went wrong.

 If an item doesn't arrive then I will investigate that. Please be aware however that for UK orders its 14 days before an item is classed as missing and international orders it's 28.